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ABOUT
Our Mission
OMNI is dedicated to providing professional services that support the needs of community associations and the residents they serve. Above all, we value our relationship with individual customers. This is our promise to you. We stake our reputation on these core values: conservation within communities, the drive to improve technology, utilization of teamwork to accomplish goals, honesty, responsiveness, and integrity, all while emphaszing ethical conduct in our business dealings. That’s why community associations far and wide have turned to OMNI Community Management, LLC as a professional partner since 1996.
Our History
Originally OMNI was founded by Susan Oliver in 1996 under the name S. T. Oliver Co. In 2004, the organization was incorporated and renamed Oliver Management, Inc. In 2009 our organization changed its name to Oliver Management Network, Inc., thus the acronym OMNI. We added the word “Network” to spotlight our commitment to education, communication, and the sharing of resources and information. This has been, and continues to be, our goal with clients and the public.
Our Team
Rolf Crocker, CEO
Rolf Crocker is the Principal and Chief Executive Officer of OMNI Community Management in Fair Oaks, California. He began his career in Community Management as an On-Site Maintenance Manager in 1988. Over the last 27 years, Rolf has served in a variety of management capacities in the community association industry, including CEO of M&C Association Management Services and concurrently, the National Vice President of developing training and education with Associa. Previous to that, he served as the Regional Account Executive, and also National Sales Manager for Community Association Banc and Village Management Software, respectively. Rolf earned his Association Management Specialist (AMS) designation through the Community Associations Institute in August of 1995, and his Certified Community Association Manager (CCAM) designation through the California Association of Community Managers (CACM) in July of 2001. Rolf was the 2007 Chapter President for the Bay Area/Central Chapter of CAI and is involved in the industry as a speaker, educator, and author.
Craig Miller,
Director of Information Technology
Craig Miller started with OMNI in late 2013 as Network Administrator. During his time at OMNI Craig has overhauled all of OMNI's information technology systems and builds new systems such as Contact Management, Web Presence, Online Payment Options, Online AP Approval for Board Members, Office Solutions for Community Associations, IT Vendor Management, Document Management Procedures, Systems Management and Design, Systems Architecture, Network Architecture and Hybrid Systems. Craig Continues to build strong redundant systems at OMNI as Director of Information Technology.
Caroline McCormick, Internal Auditor, Client Services
Caroline McCormick has over 30 years’ experience in the industry, most notably as CEO of Association Communications Inc. from 1992-2018. Caroline received her bachelor’s degree in English from St. Mary’s College of California in 1986 and has continued her education throughout the years, being certified through CACM since 1993 in Community Association Management. She earned her CMCA designation from BBC CAM in 1997 and joined the faculty of CACM in 2014. Caroline joined the OMNI family in 2018 as an Internal Auditor of Client Services, where she excels at integrating best practices, onboarding new clients, corporate compliance and customer satisfaction. Caroline brings it all to the table with her years of experience and passion for helping communities achieve their goals and succeed.
Tonya Kalvass, Senior Manager
Tonya Kalvass has worked in the HOA industry since 2008. Beginning with Oliver Management as an administrative assistant, Tonya was quickly promoted to the accounting department where she helped establish processes and remained a valuable team member for over 4 years. After a short sabbatical, she returned to OMNI as a Community Manager. Recently, Tonya has taken on the role of Senior Manager where she assists OMNI’s team of Portfolio Managers in their day-to-day management operations and processes. Her strategy ensures each community is properly managed and HOA tasks and deadlines are completed on time. Tonya received her CCAM certification through CACM in October 2015.
Jennifer Boulanger, Community Manager
Jennifer began with OMNI Community Management in the accounting department. She was quickly promoted to being an administrative assistant where she excelled in her handling of the communities. She was promoted as a portfolio manager for her excellent customer service and detail oriented approach. Jennifer has completed her education course and obtained the CCAM certification in July 2014. She aspires to become certified through CAI. In her personal time she enjoys spending time with her family and marathon running.
Becky Jolly, Community Manager
Becky Jolly has a long-standing career in the Community Association industry beginning in 2001 where she quickly learned the ropes of managing Homeowner’s Associations. She received her CCAM designation in 2007 and joined the OMNI Community Management family in 2008. She furthered her knowledge in the industry by running the CARS Collection Agency for several years, which gave her a unique skill set in which she enjoys educating her Board Members on the importance of their fiduciary duties. In 2016, Becky was transitioned back into a Community Manager position where she currently has a full portfolio and manages on-site staff members. With Becky’s passion for knowledge and years of experience, she is continuing to grow in her professional development. In her spare time, Becky enjoys writing novels, baking, and spending time with her family.
Tony Friday, Community Manager
Daniela Davila, COO
Daniela started with OMNI as a Staff Accountant In June of 2008. She quickly grasped all aspects of the accounting department and was later promoted to Lead Accountant. As Lead accountant, Daniela organized and managed strategic aspects of the accounting department, beginning with designing an efficient process for monthly financials, A/P processing, and strong team efforts. Later, Daniela was promoted to Senior Accountant where she continued to excel. In late 2016, Daniela was promoted to Corporate Controller.
Julie Adamen,
Director of Training and Acquisition
Julie Adamen is focused on building advanced training modules for community association managers, leaders and management firms. Her vast array of national experience and technique assists OMNI in building stronger and more knowledgeable teams through educational trainings.
Mark Grubaugh,
Director of Field Operations
Mark Grubaugh started with OMNI in November 2015 as Director of Field Operations, since then Mark has formed excellent relationships with vendors in regards to communication, application, follow up and has also been reducing the number of compliance violations within OMNI’s communities through diligence and follow through. Mark is currently working on getting his project management licensing (B) in California to start managing Association Construction projects, in doing so Mark will be creating an avenue for community associations to give industry experience back to the communities themselves.
Jenn Crocker, Director of Administration
Jenn has assisted in managing condominium, cooperative, mobile home and homeowner’s associations throughout Northern California since 2015. Her work with these communities includes daily administration, customer service and compliance, as well as advising the associations about documentary guidelines. Jenn attended Shasta College, majoring in business and minoring in marketing. Jenn’s strengths include excellent customer service, unwavering integrity and an approachable attitude.
Racheal Leonard, Community Manager
Racheal began her career in property management in 1997. Her strengths and gifts include effective management of the Association's assets and delivering thoughtful consistent service to owners. She has managed small and large portfolio accounts in the most professional and economical manner for both business owners and clients. Her area of collegiate study includes Real Estate Law, Fair Housing, Real Estates Finance, Property Management and is a Certified Paralegal/Legal Assistant from Blackstone Career Institute. Racheal is the 2016 recipient of the OMNI “Manager of the Year award”, and received her CCAM certification in March 2016.
Nicole Vanwig, Community Manager
Nicole Vanwig started in the industry in 2006 working in Association Banking. In August of 2016 she transitioned into the Community Management field where she utilizes her attention to detail, organization and strong customer service skills. Nicole received her Certified Community Association Manager (CCAM) designation in 2017 and continues her education by regularly attending lectures and classes. She has maintained a strong rapport with clients and vendors alike. When Nicole is not in the office she is out with her husband and two young boys either at a Cub Scout event in which she is a Den Leader, or kayaking, hiking, camping and adventuring with the family dog.
Amanda Schmalenbach, Community Manager
Amanda was born into the HOA management world, by handing out delinquent notices to homeowners with her mother at the tender age of 2. Her quest with HOA management started in February 2014 as a receptionist. Eventually moving up to Assistant Manager and finally Community Manager as of September 1st, 2019. Her fast response time to Homeowners and Vendors alike is always expressed with appreciation and gratitude. When she’s not in the office Amanda enjoys finding rare 90’s relics at garage sales with her friends or working on writing her young adult Sci-Fi book. Amanda completed her CCAM certification in December 2020.
Tony joined the OMNI team in 2021 as a Community Manager in our East Bay office. Tony brings years of industry experience and knowledge to OMNI's management team. Tony excels in putting new ideas to work in practical ways and never shies away from an opportunity to increase efficiency, improve results, and motivate peers. In his spare time Tony enjoys writing and is an author of several motivational books. He also enjoys helping others become better leaders as well as spend time with his family.