Trust, Team, Transparency – these are the values that drive OMNI Community Management, LLC in every aspect of our work, both internally and with our clients. The Power of T3 defines OMNI in the following ways:

 

Trust – Everything we do is predicated upon Trust. Trust is extraordinarily fragile: very difficult to build, very easy to break. In fact, Mahatma Gandhi said, “The moment there is suspicion about a person’s motives, everything he does becomes tainted.” For every reason, we work diligently to cultivate a trust relationship with our clients, our vendors and with each other.

 

Team – Team, even more than ‘teamwork’, is the recognition that everyone has a role to play in order to achieve a successful outcome for any Community Association. For the board/manager relationship, it means 1) defining and managing expectations and 2) each entity recognizing their roles and responsibilities toward that successful outcome. Consequently, the relationship cannot be adversarial, but must be collegial, with candid conversations to work through difficult areas.

 

Transparency – Transparency for us is two-fold: 1) That you know what we know. There is no “hidden magic” hiding behind the curtain. All information that rightfully belongs to the Association is available to our clients. We do this through technology, communication and regular educational opportunities. 2) That if we make a mistake, we will self-disclose it and rectify it, not attempt to cover it up. It’s not a question of “if” we will make a mistake; it’s a question of, when it happens, that we a) recognize it, b) rectify it and c) make restitution, if the mistake caused harm to the client. We have a track record of stepping up to the plate on all three.

 

Any company can have a slogan. But, even if we’re only falling in that direction, these are the core values that drive every staff member, every relationship and every interaction at OMNI Community Management. We would welcome the opportunity to put these values to work at your Community Association.