OMNI's East Bay Office is Moving
We are very excited to tell you that OMNI’s Walnut Creek office will be relocating to Concord soon! Our new workplace will be located at the corner of Willow Pass Road and Diamond Way. We will be packing and relocating on Friday, April 28th and are confident everything should be up and running by the afternoon of Monday, May 1st. The office will be closed to visitors during the move, reopening on Tuesday, May 2nd.
Our new office address will be:
1390 Willow Pass Road, Suite 230, Concord, CA 94520
Our office phone and fax numbers will stay the same:
We will be available to help our homeowners and residents with urgent matters needing immediate attention during that time. While the move is in progress, our East Bay office team will have limited connectivity. Our Sacramento Office will be fielding calls during this time. If you have an after-hours maintenance emergency, please call 925-283-4900 and press 8 to be connected to our after-hours call-in service.
We look forward to serving our clients from this new location. If you have any questions, please don’t hesitate to ask.
OMNI Achieves ACMC Designation
March 2, 2021
OMNI Community Management, LLC, ACMC, serving the East Bay area and Sacramento Valley regions, has achieved California Association of Community Managers’ (CACM) highest designation available for California community management companies–Accredited Community Management Company (ACMC). Accreditation as an ACMC demonstrates that a management company adheres to the highest state-specific standards for professional business practices when managing associations.
ACMC management companies meet strict risk management, education and insurance requirements which include:
• Adhering to accounting standards for risk management practices and internal financial controls.
• Submitting to and passing an independent CPA review that demonstrates compliance with best practices.
• Ensuring community managers on staff obtain and maintain the Certified Community Association Managers (CCAM) or the Certified Association Financial Manager (CAFM) certification.
• Maintaining a higher level of insurance coverage to protect the interests of the HOA clients, including general liability, fidelity insurance, errors and omission, and workers’ compensation.
In addition, the ACMC designation must be renewed every five years. OMNI Community Management, LLC has been in business since 1996 and employs a staff of 45 servicing nearly 100 communities representing 12,000 doors across the greater Sacramento and Bay Area regions, in addition to servicing San Diego county and several communities in Nevada.
CEO Rolf Crocker, an industry veteran with 33 years in the community management field, has led the company since 2015 when he purchased OMNI from founder Susan Oliver. He’s spearheaded the company through growth including the acquisition of Association Communications, Inc. (ACI) in April 2018. ACI CEO Caroline McCormick, like Crocker, values education and certification. Her company had obtained the ACMC designation, and along with Crocker she worked to achieve this designation for OMNI Community Management.
“Trust, team, transparency—these are our values,” Crocker said. “And education is key. I enjoy teaching and seeing other people get ahead in their careers, have those ‘Aha’ moments and go off and do great things.”
OMNI Community Management has 16 managers who have obtained their CCAM (Certified Community Association Manager) credentials and three employees have their CAFM (Community Association Financial Manager) credentials. Two other employees are in the process of obtaining their CCAM. In addition to investing in employee education and certification, OMNI Community Management also holds an annual seminar for association board members to educate clients.
OMNI Community Management was awarded CACM’s Vision Award in 2020 for Inspirational Culture.
“The main thing for us is trying to making a difference,” Crocker added. “We’re not perfect, but we try to do the right thing, every day.”
“Rolf Crocker understands the importance of education in today’s competitive marketplace,” said Judy Levinsohn, Director of Education & Credentialing for CACM. “We commend him for taking a leadership role in ensuring that his staff are up to date on the latest laws and issues around California CIDs. His business is growing rapidly and there’s no doubt that encouraging professional development at his company has a lot to do with that trend. We congratulate him and his staff on achieving ACMC.” See the CACM article here.
OMNI Community Management is one of California's premier community management companies located in the Sacramento area dating back to 1996. Our professional management team and operations staff are highly experienced and acutely focused on the management needs of our communities. At OMNI, we put people first, providing excellent customer service, detailed financials and the best online services. We are the forefront for all your management needs. We understand what it takes to manage and maintain great community associations and we take great pride in doing so. Let OMNI become part of your community today.
OMNI and the Power of T3
Trust, Team, Transparency – these are the values that drive OMNI Community Management, LLC in every aspect of our work, both internally and with our clients. The Power of T3 defines OMNI in the following ways:
Trust – Everything we do is predicated upon Trust. Trust is extraordinarily fragile: very difficult to build, very easy to break. In fact, Mahatma Gandhi said, “The moment there is suspicion about a person’s motives, everything he does becomes tainted.” For every reason, we work diligently to cultivate a trust relationship with our clients, our vendors and with each other.
Team – Team, even more than ‘teamwork’, is the recognition that everyone has a role to play in order to achieve a successful outcome for any Community Association. For the board/manager relationship, it means 1) defining and managing expectations and 2) each entity recognizing their roles and responsibilities toward that successful outcome. Consequently, the relationship cannot be adversarial, but must be collegial, with candid conversations to work through difficult areas.
Transparency – Transparency for us is two-fold: 1) That you know what we know. There is no “hidden magic” hiding behind the curtain. All information that rightfully belongs to the Association is available to our clients. We do this through technology, communication and regular educational opportunities. 2) That if we make a mistake, we will self-disclose it and rectify it, not attempt to cover it up. It’s not a question of “if” we will make a mistake; it’s a question of, when it happens, that we a) recognize it, b) rectify it and c) make restitution, if the mistake caused harm to the client. We have a track record of stepping up to the plate on all three.
Any company can have a slogan. But, even if we’re only falling in that direction, these are the core values that drive every staff member, every relationship and every interaction at OMNI Community Management. We would welcome the opportunity to put these values to work at your Community Association.